Refund Policy
Refund Policy
We want you to feel good about working with us. Here's exactly what to expect if a course or coaching package doesn't turn out to be the right fit.
Pre-recorded courses
This covers all pre-recorded courses available through Simply Mixing.
If a course isn't right for you, let us know within 30 days of your purchase date and we'll refund you in full. You don't need to explain why, though it always helps us improve if you tell us what didn't work.
To ask for a refund, just email Sara@SimplyMixing.com with the name of the course and the email address you used to buy it.
Coaching and mix feedback videos
Coaching calls and mix feedback videos are personal, one-to-one work. Because time is set aside for you and, in most cases, feedback has already been recorded and sent, these aren't covered by a blanket refund guarantee in the way courses are.
That said, if something has gone wrong, whether that's a technical issue, a mix-up with what was ordered, or anything else, get in touch. Every situation is looked at individually, and we'll always try to find a fair outcome.
How a refund is paid
Approved refunds go back to the original payment method, whether that's a card or PayPal. It usually takes 5 to 10 business days to show up, depending on your bank or card provider.
All prices on our courses and services include VAT where applicable, so the refund amount is the full amount you paid.
Need to ask for a refund?
Email us at Sara@SimplyMixing.com with your order details and what you'd like us to look into. We aim to reply within 2 business days.
